Hello 4K downloaders, the best users ever! All of you are familiar with our 4K download products, some of you have visited the help section on our website or even used the Contact Us button. However, have you Have you ever wondered who is behind this? How do you imagine 4K download support? Is it a strict, round-the-clock crew of bespectacled workers, or is it just 2-3 super-stress-resistant Shaolin monks? If you pursue the second option, you It's closer to reality :D We are really calm and patient and will answer all your questions again and again within 24 hours or faster. Like other usual organizations, we do have certain working hours, as well Weekends and holidays.
Liza, a member of the 4K Download support team, will not only answer some frequently asked questions about the use of the 4K Download app, but also provide some details about the support workflow.
Liza, can you tell us what are the most common problems for users who want to download video/audio? Can you tell us your troubleshooting tips?
There can be many reasons for the error, related to downloading files. When you come across one, don’t panic, just inhale and exhale and check if the video is public and free because 4K Download App Only allow downloading of videos that are fully available to everyone. If you still get the error, restart the application/restart your computer and try again, most problems will go away. However, if the problem persists, make sure you have downloaded 4K The application is added to the whitelist of firewalls and antivirus software. You can always open our help section to view more detailed information, you can find the answers to most questions there!
What tools would you recommend to all multimedia amateurs?
Great question! The bottom line is that you need to have multiple media players to ensure that any format can be opened. For example, MKV is a very popular high quality video format and not all players can successfully open it. To add to this, subtitles are not well supported by some players. For both cases I highly recommend VLC and MPC -HC Media Player as a universal media player. Some users want to burn CDs and DVDs with downloaded files. In this case, you will need a special burner to help you. As simple and practical tools, I recommend Nero, PowerISO and Audacity. We even have 2 articles on burning CDs and DVDs in our blog.
How do you communicate with developers and testers? How do you assure users that their ideas or bugs will be resolved Consider?
We work on the Zendesk platform, which is connected to the Jira platform. All user questions, bugs and ideas are first reviewed by support staff and we try our best to resolve all your issues and provide helpful suggestions. Then, if we can't, we contact our developers and they check the user's logs, dump files and databases to resolve the issue. If they can't be resolved immediately, we create special tasks in Jira for development People remember all the problems they have to solve. As for ideas, we are always very happy to get some fresh ideas, we also create special tasks in Jira taking into account each user's ideas and try to implement them in the future to improve 4K DOWNLOAD APP WORKS.
4K Download support is 100% human and understanding because we are all human and we have put ourselves in your shoes and we know it can feel overwhelming with some questions What's it like? Please don't hesitate to contact us and we will make sure all your questions are answered.