Do you want to save time when communicating with customers on Instagram in DMs?
If so, Quick Replies for Instagram will help you optimize your time and communicate with people more effectively.
Settings After quick replies, you can choose the template you want when replying to private messages on Instagram, which is super convenient and saves you a lot of time.
Below we will introduce how to use quick replies on Instagram and how to use them every day with customers Communicate.
How to set up quick replies on Instagram
In order to create quick replies on Instagram, go to Settings from your profile homepage. Note that you should have a business on Instagram or creator account.
Quick Replies on Instagram
Next, if you have a creator account, scroll down and select "Business" or "Creator". If you have For personal accounts, there will be no such tab.
A new tab will open; find the "Saved Replies" option there. Click on it.
Now you can get started Create a quick reply on Instagram!
How to create a quick reply text?
In the window that opens, type the message text and enter its shortcut (without spaces). Save and that’s it! You can create a quick reply text for different Create multiple messages
Set up quick replies on Insta
To use quick replies in private messages, please do the following:
1. Open chat in DM , click on the conversation icon and select a quick reply from the template you created.
Initially, you won't have this icon on your keyboard. To find it, you need to press the "+" icon to type in DM Next to the image icon on the field, find the icon for quick replies (see screenshot below).
2. The saved reply will automatically appear in the messages tab and you can send it immediately Or edit it before sending.
How to edit a quick reply
If you want to change the quick reply you made, just go to "Saved Replies" i.e. Settable section (see guide above). All quick replies you have made will be there. Click on the reply you want to edit and make the necessary changes.
How to Delete Quick Replies on Instagram
The steps to delete a quick reply are the same as when editing - "Settings - Merchant/Creator - Saved Replies".
Select the reply you want to delete and confirm the deletion.
Why Use Instagram Quick Replies: Case Studies
Typically, customers ask the same questions about the price, location, delivery, opening hours and availability of the desired product. Some of the answers to these questions can be pinned in Highlights.
Tip: Use 4K Stogram to bulk download Instagram highlights easily!
But even if you create the necessary parts in your highlights, you will still get such questions in DMs. So, It makes sense to create templates that respond quickly.
In order to come up with a common answer to different types of messages, analyze all incoming messages and determine what the customer wants to know in each specific situation. Then Make a - Fit all quick replies about their price, delivery, your address, working hours, etc.
Please note that quick replies are not automatically sent to your customers; you need to send them manually Reply to DM. If you want to set up autoresponders on Instagram, you can check out this guide.