Total Quality Management (TQM) is a management system based on the idea that organizations can achieve sustainable success by focusing all employees, from entry-level employees to the most senior managers, on improving the quality of their work,
What exactly is Total Quality Management (TQM)?
Work
Quality Management (TQM) is a method of continuously detecting, reducing or eliminating manufacturing errors, streamlining supply chain management, improving customer service, and Ensure employees are proficient in education.
The goal of Total Quality Management is to make everyone involved in the manufacturing process accountable for the quality of the product or service delivered. Total Quality Management (TQM) is managed by Created in the late 1970s by consultant William Deming, whose work had a major impact on Japanese manufacturing.
While Total Quality Management (TQM) and Six Sigma improve processes There is a lot in common, but it is not. Same as Six Sigma. TQM focuses on ensuring internal guidelines and process standards eliminate errors, while Six Sigma aims to reduce defects.
Principles of TQM TQM provides the company with a set of methods and paths for continuous improvement of strategies to implement this strategy, centered on the use of data, systems and effective communication to embed quality disciplines into the company's culture and procedures. TQM mainly emphasizes that companies use to create The process of the product.
The organization must identify
TQM aims to eliminate waste and improve efficiency by ensuring that the manufacturing processes of the company's services are performed correctly the first time. Businesses initially used the management framework within the manufacturing industry , but over time, companies in other industries also adopted it.
Essential prerequisite for effective implementation of TQM
Office meetings
On quality improvement (individual Commitment to aspects) should be the task of everyone within the organization. Top management breaking down barriers and steps to continuous quality improvement should create a conducive environment for attitude change. Increased support and training for this process is needed.
Culture: There must be appropriate training to change attitudes and lifestyles.
Continuous Improvement: See the improvement process as an ongoing process, not just the result of a single event.
With Customer focus: defect-free complete service for 100% customer satisfaction, both externally and internally.
Control: ensure checking for any deviations from the planned implementation method.
Plan Execution
Check
Action
Also known as "PDCA"
Planning Phase
Planning is the most critical phase in the entire quality management. In this phase, employees must clarify their of concerns and problems that need to be solved. Employees inform management about the various challenges they face. They must conduct the required research and collect relevant data to help them find solutions to each problem.
Execution Phase
In this phase, answers to the problems identified during the planning phase are formulated by the employees. Strategies are designed and implemented to solve the problems faced by the employees. The effectiveness and effectiveness of the methods and solutions are evaluated in this phase.
Inspection Phase
In this phase, before-and-after comparisons are made to determine the efficacy and results of the process.
Action Phase
This is the final phase of the cycle, during which employees record their performance and Be prepared for other challenges.
What is the role of Total Quality Management?
TQM oversees all aspects and tasks required to ensure that the business and its operations achieve a certain quality. This includes establishing quality plans as well as quality assurance and planning creation and implementation, as well as quality control and improvement.
Benefits of Total Quality Management
Woman in office giving thumbs up
Benefits of Quality Management Total:
Revival of competitiveness
Flexibility to emerging or changing market conditions as well as environmental regulations and other government laws.
Higher productivity
Improved market image
Elimination Reduce waste and Flaws
Cost reduction and better management
Greater profits
Increased customer focus and satisfaction
Increased customer loyalty and retention.
More job security
Employees Improved morale Improved value to shareholders and stakeholders
Improved and smart approaches
Importance of TQM
TQM can have a significant and positive impact on the development of employees and organizations. By ensuring that all employees Both focus on quality control and through continuous improvement, an organization can develop and strengthen its cultural values, thereby bringing long-term prosperity to the company and its customers.
Quality management is an important component of Total Quality Management. It can help Identify skill deficiencies Total Quality Management (TQM) focuses on collaboration and is able to form teams that are cross-functional and share knowledge. Enhanced coordination and communication between different departments The team increases understanding of the organization and gives employees greater visibility when deploying them Flexibility.
Total Quality Management Example:
Toyota is one of the most famous examples of Total Quality Management. Toyota decided to introduce the Kanban system to make its production process more efficient. Toyota decided to have only enough inventory to fulfill customer orders during production.
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Conclusion
Effective TQM implementation requires extensive training of the workers involved. Because training programs may distract employees from their daily tasks, this may have a negative impact on their work.
Additionally, since TQM tends to produce a continuous series of minor adjustments, this may result in adverse reactions from employees who prefer the existing methods or are afraid of losing their jobs. TQM relies on the support and dedication of management Works best in the environment.